Useful Tips & Troubleshooting

The plug-in is not updating the product details, in the front-end. Why?

Possible causes are:

1. There is no menu item created for your Virtuemart shop.
2. The use of ajax for the products is disabled. Go to Virtuemart > Configuration > Templates and activate the setting "Use ajax for product content"
3. The template is not Virtuemart 3 ready, or it is missing some of the scripts introduced in Virtuemart 3 or it overrides Virtuemart javascript functions without respecting their parameters.

In the product details page, i see the custom fields 2 times. How can i solve that?

In this case you can go to your sub-custom fields and set them to be displayed in a layout position that does not exist (e.g. none). The setting "Layout Position" will be found at each of the custom fields.

In the category page, the products are not updated, after selecting a variant. Why?

The most often causes for that problem are:

1. Under the Virtuemart's Configuration > Templates, the setting "Use ajax for category content" is enabled. By doing that, the container property used to update the products, changes and the products cannot be updated.
2. Javascript errors exist in your pages.
3. Your template does not declare some necessary javascript variables in the category layout, such as the Virtuemart.container.